Telecommunication Operator Communication Services

Join Cleveland Clinic Indian River Hospital's team of dedicated caregivers who have been providing exceptional, patient-centered and evidence-based healthcare to the Treasure Coast community for over 88 years. Indian River Hospital is recognized as one of Southern Florida’s Best Regional Hospitals.  
 
As a Telecommunication Operator Communication Specialist, you will provide quick and accurate processing of all telecommunications needs. 

A caregiver in this role works 2:30 p.m. — 11 p.m. on weekdays and 11 p.m. — 7 a.m. on weekends. 

A caregiver who excels in this role will: 

• Receives records and responds to all phone calls, emergency calls and oxygen alarms. 

• Answers all incoming phone calls on a multi-function phone system. 

• Responds to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls. 

• Processes calls according to given situation. 

• Determines priority and protocol and dispatches security personnel accordingly. Operates Nortel console. 

• Receives and screens all incoming and outgoing calls to determine proper routing and provide system usage information and assistance. 

• Answers all calls identifying facility, operator's name with appropriate greeting, i.e.: 'Good Morning, Cleveland Clinic Florida, this is XXXXX, how may I direct your call?' Places and records all outgoing local, long distance and international call for physicians and other clinic personnel. 

• Operates page console and associated equipment. 

• Provides in-house, long-range and paging services for clinic staff and outside callers. 

• Notifies proper personnel during traumas and medical emergencies. 

• Assists clinic personnel in contact on-call physicians and staff physicians, provides outside callers with medical assistance by directing to appropriate service. 

• Operates fax machine. Utilizes machine to transmit information to our other facilities and departments. 

• Performs answering service duties for physicians and special services. Takes and delivers messages for staff physician, residents and other clinic personnel upon request. Answers and contacts proper personnel as required. 

• Answers incoming calls in a prompt, efficient, and professional manner, request are determined and expedited to meet callers' needs. 

• Handles emergency calls on the emergency phone line designated for same-medical emergencies. 

• Activates emergency code pagers and making necessary phone calls to responding personnel. 

• Maintains emergency log for records. 

• Assists as back up for security emergency line and responding after two rings if not answered. 

• Handles paging of requests, announcements, etc., in a professional and efficient manner in a clear speaking voice. 

• Processes and distributes the on-call schedule on a weekly and timely basis. 

• Handles change in schedule and late additions with efficiency and minimal difficulty. 

• Maintains inventory and distributes surgical scrubs when working the early shift. 

• Processes and distributes the on-call schedule on a weekly and timely basis. 

• Participates in Performance Improvement Teams as assigned. 

• Consistently processes all patient information according to HIPAA policy and procedure adhering to patient's rights and confidentiality. 

Minimum qualifications for the ideal future caregiver include: 

• High school diploma or GED 

• Demonstrated knowledge of CRT/PC operation 

• Knowledge of Nortel console and pate equipment 

• Knowledge of placing local, long distance, overseas calls, directory information and paging 

• Good computer, oral and written communication, customer service and interpersonal skills 

Preferred qualifications for the ideal future caregiver include: 

• Basic minimum one year switchboard experience 

• Experience with Nortel phone system and experience in medical/hospital environment 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/