Patient Access Coordinator

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    

As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. As needed, you may be cross-trained to float between the Hudson and Kent office. This role will allow you to create a foundation in healthcare as your fellow caregivers encourage you to enhance your skills and find your place within the organization.   

A caregiver in this position works days from 8:00AM – 4:30PM and 7:00AM – 5:00PM. 

A caregiver who excels in this role will:  

• Organize and coordinate the activities and flow of work for the patient access area.  
• Assign tasks and monitor performance of and assist in training patient service representative.  
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.  
• Develop, implement and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.  
• Coordinate activities and resolve operational problems.  
• Adjust employees, patients and physicians' schedules to respond to operational problems.  
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.  
• Produce reports as needed. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis or three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others  OR Associate's Degree and one year of experience OR Bachelor's Degree 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Sitting, standing and walking
• Normal or corrected vision, hearing and speech
• Occasional lifting or pushing objects up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required