Patient Access Representative

USW Bidding Period: 4/28/2025 – 5/5/2025

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from insurance eligibility and payments to self-screening competition and scheduling services. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.     

A caregiver in this position works evenings from 3:00PM – 11:30PM 

A caregiver who excels in this role will:  

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.  

• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.   

• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.  

• Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.  

• Complete questionnaires to assist departments with preparing for patients.  

• Utilize the screening tool for self-pay patients to determine any possible payer source. 

• Refer patients to financial counselors.  

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).  

• Obtain, scan and index physician orders.  

• Cross train to staff all patient access areas.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• One year of customer service work experience OR higher education and training 

• Proficiency in data entry 

• Knowledge of medical terminology 

• Excellent customer service skills 

Preferred qualifications for the ideal future caregiver include: 

• One year of hospital, clerical or billing work experience 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

 
Personal Protective Equipment: