Patient Guest Services Assistant I

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.  As a part of our team, you will build a rewarding, lifelong career in  a diverse and welcoming environment.

As a Patient Guest Services Assistant, you will serve as a highly visible resource for patients, family members and visitors, helping create a warm, comfortable and informed experience. In this role, you will have endless opportunities to connect with everyone you meet, offer unmatched customer service, exhibit empathy and leave a lasting impression on the community as a whole. 

A caregiver in this position works days from 6:00AM – 2:00PM or 9:30AM – 6:00PM. 

A caregiver who excels in this role will:  

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 
• Greet, welcome and assist patients, guests and colleagues by providing campus directions, obtaining wheelchairs and providing minimal transport. 
• Access patient information to confirm appointment times, appointment locations and room numbers. 
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 
• Correct and/or report safety, maintenance, and cleaning needs. 
• Respond to Code Blue and Code Red emergencies with appropriate equipment. 
• Coordinate patient needs with other departments. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED. 
• Basic computer skills (Epic, outlook, and others) 
• Excellent verbal communication skills  
• Two years of experience in a customer service role with one year of face-to-face service 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s Degree 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/     

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.