Patient Access Representative I – Emergency Department

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, from initial introduction to the final "goodbye." You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works remotely from 8:00AM – 5:00PM, with every other weekend and holiday requirements. 

A caregiver who excels in this role will:   

• Perform registration and obtain information about demographics, insurance, medical and financial.   
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.   
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.   

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED and two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year  
• Basic PC software application knowledge and ability to use multiple data systems  

Minimum qualifications for the ideal future caregiver include:   

• Experience in a call center

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/       

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.