Transplant Program Assistant II (Secretary)

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

As Transplant Program Assistant, you will coordinate administrative support for the Transplant Program across all phases of care, from referral for evaluation to post-transplant follow-up. However, this role is so much more than simple scheduling or completing evaluations – you are integral to the success of the Transplant Program, ensuring patients have access to the life-saving treatment they need. This department is very busy, so you have an additional opportunity to work in a fast-paced environment that stretches your skills and enhances your ability to provide exceptional customer support. 

A caregiver in this position works days from 8:00AM – 5:00PM. 

A caregiver who excels in this role will:  

• Coordinate referrals for transplant evaluation. 

• Perform initial patient intake interview, register patient in EMR, submit for financial clearance, obtain outside records for review, create a work file for the coordinators, schedule all evaluation appointments and scan records into EMR. 

• Develop Selection Committee meeting agendas and document meeting minutes. 

• Ensure administrative support is provided to various transplant team members. 

• Send correspondence to referring physicians at the time of evaluation, transplant and discharge. 

• Schedule and communicate follow up appointments for transplant patients. 

• Triage phone calls from patients and direct to appropriate clinical team member. 

• Provide MELD score updates for UNOS. 

• Ensure patients schedule labs, fax orders to outside labs and obtain results. 

• Enter results into Transplant Database and copy records for EPIC scanning. 

• Assist with phone refill requests. 

• Serve as liaison to Case Managers. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Three years of experience in a hospital, medical or other administrative setting, including appointment scheduling, public contact and a role coordinating activities of medical and administrative personnel 

• Knowledge of medical terminology 

Preferred qualifications for the ideal future caregiver include:  

• Surgical scheduling or appointment setting experience 

• Transplant experience 

• Knowledge of computers, software programs and data entry 

• Associate's Degree or additional education from accredited program 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/