Appointment Specialist I

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As an Appointment Specialists, you play a pivotal role in helping continue providing exceptional support and guidance. In this role, you will be responsible for processing pre-registration, verifying insurance eligibility and scheduling consults and follow-up visits. Every day, your empathy, patience and understanding can make a lasting difference in the lives of all those who serve. 

A caregiver in this position works days from 8:00AM – 5:00PM. 

A caregiver who excels in this role will:  

• Preregister new patients to the Cleveland Clinic, following the specific guidelines. 

• Determine correct physician within the specified department with the correct insurance and credentialing. 

• Verify patient insurance eligibility to procure referrals for HMO patients seeing specialists. 

• Schedule appointments requested through the Cleveland Clinic WEB site. 

• Meet standards related to call responses, accuracy and customer service. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• One year of experience in the medical field or two years of customer service experience.  

• Basic phone, typing, computer and internet skills 

Preferred qualifications for the ideal future caregiver include:  

• College or technical training 

• Bilingual  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/