Access Optimization Analyst III

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as an Access Optimization Analyst, being a caregiver starts in the office, where you will be responsible for all front-end SOP’s and scripting. In this role, you will act as an advocate for access projects across the system, identifying barriers to achieving operational excellence. You will coordinate and implement change requests to the enterprise-wide EPIC systems to provide the best possible access process as well as integrate new physician practices into front end EPIC Systems. 

A caregiver in this position works days from 8:00AM—5:00PM. One week of training will be on-site at Cleveland Clinic’s Administrative Campus. After training is complete, the caregiver will be working remotely. 

A caregiver who excels in this role will:   

• Be responsible for EPIC access projects, including planning, obtaining customer input and projecting resource requirements. 

• Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation and optimization. 

• Analyze the impact to operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design. 

• Lead internal communication to ensure EPIC design and build standardization while continuously improving access. 

• Maintain the ongoing service relationship between the IT department and its direct application customer. 

• Lead change requests and analyze all possible impacts that will result from the requested change. 

• Verify Institute gatekeeper change approval and validate requested changes in production. 

• Verify accuracy of questionnaire and/or decision tree flow after implemented change.  

• Lead EPIC testing and validation efforts. 

• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency and training needs. 

• Make recommendations of best practices while proactively seeking new system functionality and technology. 

• Work through complete project cycle from project identification through implementation. 

• Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology. 

• Plan, schedule, and manage multiple projects. 

Minimum qualifications for the ideal future caregiver include:   

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center) or four years of experience supporting EPIC applications that includes optimizing OR a High School Diploma/GED and eight years of experience in IT or a related field OR an Associate’s Degree and six years of experience in IT or a related field 

• EPIC Cadence Certification at proficiency level 

Preferred qualifications for the ideal future caregiver include:   

• Three years of experience as an Access Optimization Analyst I or II 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/