Scheduling & Pre-Registration Representative I

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.  

In our Finance Division, caregivers use their knowledge and skills every day to provide exceptional customer service for billing and scheduling needs. As a Scheduling and Pre-Registration Representative, your work supports our mission to offer the best experience possible by securing timely, appropriate payment for services and various related tasks. Every day, you can help patients feel supported and appreciated, offering a unique opportunity to positively impact your community. 

A caregiver in this position works days from 8:30 – 5:00PM or 9:00AM – 5:30PM. 

A caregiver who excels in this role will:  

• Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.  

• Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.  

• Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.  

• Provide scheduling, registration and cash collection access in Epic.  

• Communicate with patients via outbound and inbound calls.  

• Maintain productivity and quality standards.  

• Function as a Super User and act as a resource for training new caregivers.  

• Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Two years of experience in a customer facing role with in-person/phone contact OR Associate’s Degree and one year of experience OR Bachelor’s Degree.  

• Basic PC software application knowledge  

• Ability to use multiple data systems 

• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/