Medical Assistant Team Lead — UPS General Surgery

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

Union Hospital offers a wide range of surgical services. Whether a patient requires a minimally invasive procedure or a major surgery, Union Hospital’s surgical teams are dedicated to providing patients with excellent care. Equipped with the latest surgical and monitoring tools, caregivers can perform an array of surgical procedures.   

As a Medical Assistant Team Lead, you are responsible for the daily operations of the General Surgery department. In this role, you will apply both medical and administrative skills to support patients and healthcare staff with scheduling, PTO, template management, ordering supplies, filling office roles, and collaborating with nursing and leadership to ensure the best possible health outcomes. Additionally, you will receive ample opportunities to enhance your skills, gain hands-on experience and explore advanced positions at Cleveland Clinic. 

A caregiver in this position works 8:30 a.m. — 5:00 p.m.  

A caregiver who excels in this role will:  

• Assist with performing screenings and treatments by gathering and updating information related to health maintenance, identifying medication changes, updating allergy information, collecting specimens, performing tests and documenting patient care.  

• Monitor and communicate changes in patient condition.  

• Maintain equipment, medical supplies and examination areas.  

• Perform administrative/clerical duties, such as filing, reception, scheduling, data entry and patient registration.  

• Collaborate with nursing leadership for department initiatives and outcomes, promote engagement, and assist with team building initiatives and onboarding of new medical assistants and ambulatory clinical technicians. 

• Assist with communication and implementation of best practices within the clinical area. 

• Provide feedback to the Nurse Manager/designee on medical assistants and ambulatory clinical technicians for new hire, mid- year and annual reviews. 

• Coordinate activities including holding huddles, department meetings and day to day staffing coverage for medical assistants and ambulatory clinical technicians. 

• Participate in clinical and departmental meetings and ensure information sharing with other team members. 

• Collaborate with nursing and physician leadership for issues involving clinical decision making. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited medical assisting program OR military training as a hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1). 

• Three years of recent clinical experience as a Medical Assistant.  

• Completion of a clinical externship OR extensive clinical experience. 

• Current demonstrated clinical competency.   

• Basic Life Support (BLS) certification through the American Heart Association (AHA). 

Preferred qualifications for the ideal future caregiver include: 

• American Academy of Medical Assistants (AAMA) certification. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

• Manual dexterity to operate office equipment. 
• May require extended periods of standing, walking or sitting. 
• Good visual acuity through normal or corrected vision. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.
• Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
• Note: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.