Office Coordinator Clerical – Cancer Center

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.

Cleveland Clinic’s Cancer Center provides complete cancer care enhanced by internationally recognized research efforts, offering the most effective techniques to achieve long-term survival and improve patients’ quality of life. As an Office Coordinator in this area, you will help support clinic operations by collaborating with physicians, nurses and other caregivers. You will assist with checking patients in and out, answering phones, monitoring physician calendars, chart prep and more. This role requires someone who is compassionate and empathetic, ensuring everyone receives timely attention, communication and support. You will join a family of caregivers who are bubbly, welcoming and prepared to offer unparalleled customer service.  

A caregiver in this position works Monday through Friday from 7:30am to 5:30pm with needed availability for rotating weekend support in the future for satellite Cleveland Clinic facilities. 

A caregiver who excels in this role will:  

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.  

• Support clinic operations by direct involvement with the physician(s) and nurse(s).  

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.  

• Work through and solve patient issues professionally and in a timely manner. 

• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.   

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.  

• Ensure all patients are rescheduled relating to physician out days in a timely manner.  

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.  

• Verify and update patient demographics and insurance information.  

• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.  

• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.  

• Input reasons for all visits on all appointments.   

• Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus. 

• Maintain complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Two years of clerical, customer service or other relevant experience  

• Knowledge of medical terminology gained through experience or formal course work 

• Basic math skills, such as addition, subtraction, multiplication, division and percentages 

• Strong computer skills and working knowledge of Microsoft applications  

• Typing competency with the ability to format, spell, punctuate, edit and proofread  

Preferred qualifications for the ideal future caregiver include: 

• Medical office or insurance experience 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.