Clinical Administrative Assistant II

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As a Clinical Administrative Assistant in the Pulmonary Medicine Department, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of pulmonary care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of pulmonary medicine and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. Start/End times may vary. No weekends or holidays.

A caregiver who excels in this role will:  

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED

• Three years of office experience in a professional setting or associate’s degree and one year of experience 

• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion within one year of hire

• Completion of on-line Skills Assessment for demonstrated proficiency level. 

• Demonstrate exceptional clerical, communication, and organizational skills. 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s degree

• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements:

•  Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

•  Follows standard precautions using personal protective.